Frequently Asked Questions – virtual delegates
Bookings
Blank
Making sure you’re equipped with the skills and knowledge to deliver exceptional customer experience is a priority for us and we know your role is essential to ensuring customers can access the information they need about this exciting new car.
When can I book for the conference?
Booking will open mid January 2024 and will be open until Saturday 11 May 2024. In the meantime, you can register your interest by emailing conference@history.org.uk.
Can I book for the conference but not attend the live sessions?
Yes, you can book for the conference and not watch the live sessions and just access the content on demand post event up until Saturday 31 August 2024.
Can I share my HA virtual conference login information with other colleagues?
We ask you not to do this. Each person will be listed individually and allowed into the conference only if they are registered to attend. With that said, there is nothing stopping you from allowing your colleagues to enjoy the conference right next to you from wherever you are viewing the event!
What happens if I change my mind and what to attend in person?
Subject to there being places still available you can move to attend in-person up until Wednesday 10 May 2023. Please email conference@history.org.uk in order to do this and you will be required to pay the different in the cost of the ticket.
Platform
Blank
Making sure you’re equipped with the skills and knowledge to deliver exceptional customer experience is a priority for us and we know your role is essential to ensuring customers can access the information they need about this exciting new car.
What platform will the conference be held on?
The live sessions will be hosted using Zoom Webinars. You will access this via Oxford Abstracts, by registering to attend the conference you will be automatically set up with access.
How do I log in?
In order to log in to Oxford Abstracts, you will be sent a link to access this in advance and simply enter a password.
Do I need to have a Zoom account to access the conference?
The live element of the Conference will be hosted on Zoom. If you haven’t used Zoom before, we recommend you register for a free account here and download the software onto your computer or device in preparation for the live element of the conference. If you already have a Zoom account, please make sure you have downloaded the most recent update of the software.
For the best experience we recommend participating on a computer or tablet rather than a smartphone.
How secure is Zoom?
All meetings are encrypted with AES 256 bit GCM encryption. Zoom have made end-to-end encryption of meetings available to create a highly secure meeting environment. The HA Conference will only be available to those that have registered to attend.
Sessions
All virtual sessions will be streamed live
Choosing your sessions
Blank
Making sure you’re equipped with the skills and knowledge to deliver exceptional customer experience is a priority for us and we know your role is essential to ensuring customers can access the information they need about this exciting new car.
Signing up for sessions
Joining the live sessions
Blank
Making sure you’re equipped with the skills and knowledge to deliver exceptional customer experience is a priority for us and we know your role is essential to ensuring customers can access the information they need about this exciting new car.
When will I receive joining instructions for the live sessions?
Who do I contact if I do not receive the joining instructions?
If you haven’t received this email by Friday 3 May 2024, please call +44 (0) 1904 702165 or email conference@history.org.uk.
I cannot access the event, what should I do?
If you are having trouble accessing the event on the day, please call +44 (0) 1904 702165 or email conference@history.org.uk.
How do I join a session?
Questions
Blank
Making sure you’re equipped with the skills and knowledge to deliver exceptional customer experience is a priority for us and we know your role is essential to ensuring customers can access the information they need about this exciting new car.
Will there be an opportunity to ask questions during the live sessions?
Recordings
Blank
Making sure you’re equipped with the skills and knowledge to deliver exceptional customer experience is a priority for us and we know your role is essential to ensuring customers can access the information they need about this exciting new car.
Will the session recordings be available after the conference?
All sessions within the virtual programme will be recorded and available to view post event on demand until Saturday 31 August 2024.
Social
Blank
Making sure you’re equipped with the skills and knowledge to deliver exceptional customer experience is a priority for us and we know your role is essential to ensuring customers can access the information they need about this exciting new car.
How do I promote the event on social media and what is the hashtag for the event?
Please feel free to post about the event using #HAConf24 @histassoc and direct anybody that is interested to www.haconference.com.
CPD certificate
Blank
Making sure you’re equipped with the skills and knowledge to deliver exceptional customer experience is a priority for us and we know your role is essential to ensuring customers can access the information they need about this exciting new car.